Broadband Facts Labels

Frequently Asked Questions

• What are Broadband Facts? +

  Broadband Facts, or Broadband Labels, are part of an FCC Mandate designed to provide easy-to-understand information about services that provide high-speed internet and plans that include data.
  
  Broadband Facts look like FDA nutrition labels. They provide clear information on prices, introductory rates, speeds, data allowance and fees. Plan types with Broadband Facts labels are:

  • Smartphone Plans
  • Prepaid Plans
  • Small Business
  • Large Business & Government

  
  Please explore on our Broadband Facts Portal.
  
  Note: Promotional pricing and discounts are not included on Broadband Facts.
• Where do I find Broadband Facts? +

  You can find Broadband Facts labels on our Broadband Facts Portal.
• Why am I not seeing a Broadband Facts label for my plan? +

  Not all plans will have a Broadband Facts label. Most plans that include data will display a label. For example, a voice only plan won’t have a label.
  
  You can request a Broadband Facts label as long as the plan was for sale within the past two years. View our Broadband Facts Portal to find your plan or submit a request.
• Can I have the Broadband Facts for my plan sent to me? +

  Current customers can submit a request on our Broadband Facts Portal. Enter your zip code and filter by the type of plan you’re looking for (home internet, prepaid, etc.).
  
  If you don’t see the plan you’re looking for, scroll down to the bottom of the page and click "Request Info". Give us your account number, phone number and email. You'll get a response with your label within 30 days.